A lot of my cycling gear comes from Italy. My dearest bikes have been designed by Edoardo Bianchi and his staff, and my feet turn cranks mostly in Sidi shoes.
Lately I have had after sales issues with three Italian brands: Favero Assioma, Elite and MET Helmets. Their "time trial" started one after another, and some have made it to the finish already. Let's see how they performed.
|Static weight test.|
I was impressed by the attitude and dedication of Assioma customer support. It turned out that they are able to check certain pedal parameters remotely, certain values read when the Assioma app synchronizes (battery, the result of the latest calibrations and the values of some internal sensors). That helped a lot in the process.
Some further calibration had to be done, but now the sensors give correct data. The scratches on the pedals only give more road-credibility.
Favero: useful replies the same or next day – absolutely a podium place.
|The belt is wider in new models.|
I sent email to Elite. They asked me to send a picture of the broken belt and promised to send me a spare one with instructions. In less than two weeks I had gotten it.
Elite: quick replies, no hassle – another podium finisher.
MET Trenta helmet was damaged in the same crash as the Assioma Duos. Unfortunately I had bought mine from Wiggle, and the MET crash replacement program advices to contact the MET distributor of the country where I bought the helmet. So, I found the email address for MET UK and wrote them on 24th October. Nothing happened.
I sent an inquiry again on 5th November, this time to the headquarters, too. Nothing happened. I resent that inquiry once more, 18th November. Niente. No reply.
MET Helmets: no reply in four weeks, not even an automatic one – still along the course, and yet to be seen whether it ever makes it to the finish.